| University
Libraries |
| Austin
Community College Learning Resource Services |
Service: Aimed at distance
learners, faculty and staff during normal hours of operation.
Software:
HumanClick
Cost: Free
URL: http://www2.austin.cc.tx.us./JRB/opcserv1.htm#REAL |
| Bowling
Green State University, Jerome Library Reference
Services |
Service:
"Testing a new service that provides users with the opportunity
to "chat" privately with a reference librarian. We are aware that
the service sometimes does not work properly for MAC users. As far
as we can tell, Windows users using Netscape have experienced the
best success."
Software: HumanClick
Cost: Free
URL: http://www.bgsu.edu/colleges/library/infosrv/hc.html |
| Broward
Community College, University/College Library |
Service:
Investigating trial service.
Software: HumanClick
Cost: Free
URL: http://exodus.broward.cc.fl.us/test/ask.htm |
| Canisius
College Library |
Service:
Trial service available during normal library hours.
Software: HumanClick
Cost: Free
URL: http://www.canisius.edu/canhp/canlib/humanclick.html
Contact: Beth
Bradley |
| Carnegie
Mellon University Libraries |
Service:
Monday through Friday 1-5 p.m.
Software: LivePerson
Cost:
Basic chat package begins with a setup fee and a monthly fee per operator.
Requires a minimum purchase of two operator seats.
URL: http://www.library.cmu.edu/
Contact: Matt Marsteller (matthewm@andrew.cmu.edu)
|
| Cornell
University Library |
Service: Monday through Friday 1-5 p.m.
Software: LivePerson
Cost: Basic chat package begins with a setup fee and a monthly
fee per operator. Requires a minimum purchase of two operator seats.
URL: http://www.library.cornell.edu/okuref/quest.html |
| Eastern
New Mexico University, Golden Library |
Service: Provides
a reference chat service for Extended Learning students.
Software: HumanClick
Cost: Free
URL: http://www.enmu.edu/~woodm/refchat.html
Contact: Michele Wood
|
| Georgia
Institute of Technology, Library and Information Center |
Service: Service is password
restricted to Georgia Tech staff and students. The service is available
during normal working hours.
Software: AOL's
Instant Messenger ?
Cost: Free
URL: http://www.library.gatech.edu/reference.htm |
| Liberty
University, External Degree Library Services |
Service: External Degree Librarian is
available from 8.00am to 4.30pm EST. To use this service the user
must downloaded and install AOL Instant Messanger.
Software: AOL's
Instant Messenger
Cost: Free
URL: http://www.liberty.edu/resources/library/edp/index.html |
| Michigan
State University's Main Library |
Service: "Netscape Chat software
has been loaded onto all MSU computer lab machines. You will find
it on the screen as an icon or listed in the available programs. During
the Information and Referral Center's regular service hours, the MSU
Libraries maintains a room called Library Reference."
Software: Netscape
Chat
Cost: ?
URL: http://www.lib.msu.edu/services/chat.html |
| North
Carolina State University Libraries |
Service: Users are required to give at
least 10 minutes notice and the service is available from 9am to 5pm.
You must have a current NC State Unity ID and password to access the
Ask a Librarian Chat Room.
Software: Netscape
Chat
Cost: ?
URL: http://www.lib.ncsu.edu/risd/libref/chat.html |
| Northwestern
University of Louisiana, Watson Library |
Service: "Provide
general information to all library users on a wide variey of library
topics including departmental policies and procedures, general information
about the databases and information about basic library resources;
not to assist with indepth reference needs."
Software: Anexa.com Communities
Cost: Free
URL: http://vic.nsula.edu/watson_library/chat.html
Contact: Gail Kwak kwak@alpha.nsula.edu |
| Pepperdine
University Libraries |
Service:
Service available during normal office hours.
Software: HumanClick
Cost: Free
URL: http://rigel.pepperdine.edu/
Contact: Library
Webmaster |
| Plattsburgh
State University, Benjamin F. Feinberg Library |
Service: Patrons physically
present in the library take precedence over IRef users. This service
is intended to offer brief reference assistance during specified hours.
To use this service the user must downloaded and install AOL Instant
Messanger.
Software: AOL's
Instant Messenger
Cost: Free
URL: http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html |
| Rensselaer
Polytechnic Institute, Rensselaer Libraries & Information Services |
Service:
Service available during normal office hours.
Software: HumanClick
Cost: Free
URL: http://www.rpi.edu/library/information/contact.html |
| SUNY
College of Agriculture and Technology at Morrisville Library |
Service: To use this service
the user must downloaded and install AOL Instant Messanger.
Software: AOL's
Instant Messenger
Cost: Free
URL: http://www.morrisville.edu/library/talk.html
Contact: Bill Drew drewwe@morrisville.edu
|
| Temple
University Libraries |
Service:
Available during Paley
Library Reference Desk
Hours.
Software: Camden
— more information about the project
is available.
Cost: Free
URL: http://www.library.temple.edu/ref/ask_us.htm |
| University Libraries,
University at Buffalo |
Service: Hours
of availability are on the web page.
Software: AOL Instant Messenger and AOL AIM Express
Cost: Free
URL: http://ublib.buffalo.edu/libraries/help/refchat.html
|
| University
of Chicago Library, Business and Economics Resource Center |
Service:
Ask-a-Librarian Live is available Monday through Friday from 1-5
p.m.
Software: LiveAssistance
Cost: Initial
setup fee plus ongoing monthly fee per operator.
URL: http://www.lib.uchicago.edu/e/busecon/asklibrarian.html
Contact: see http://www.lib.uchicago.edu/e/busecon/aboutask.html |
| University
of Edinburgh Library |
Service:
Available to registered University staff and students. The system
allows you to make on-line contact with a reference librarian whilst
performing a bibliographic search. Without having to leave your computer
you can 'chat' directly to an 'expert' through a text window on your
web browser (Netscape, Internet Explorer, etc). You can also share
your search session with the librarian to demonstrate where you are
having difficulties.
Software: ?
URL: http://www.remote.lib.ed.ac.uk/
Contact: Ana Goldenberg |
| University
of Illinois at Chicago, Library of the Health Sciences Peoria |
Service:
Available during normal opening hours.
Software: HumanClick
Cost: Free
URL: http://www.uic.edu/depts/lib/lhsp/services/helpdesk.shtml
Contact: Peg Burnette phburn@uic.edu |
| University
of Leicester, University Library, Distance Learning Unit |
Service:
Trial service aimed
at distance learners.
Software: HumanClick
Cost: Free
URL: http://www.le.ac.uk/li/distance/enquiry/chat.html
Contact: Danielle Hinton dmh15@le.ac.uk
|
| University
of North Texas Libraries |
Service:
Monday through Friday
from 10:00 a.m. to 5:00 p.m., CST.
Software: ConferenceRoom
by Webmaster
Cost: See Webmaster
for details.
URL: http://www.library.unt.edu/chatroom/default.htm |
| University
of Pennsylvania, Lippincott Library |
Service:
Monday - Thursday 3-9
p.m.; Friday 1-5 p.m.
Software: LivePerson
Cost: Basic chat package begins with a setup fee and a monthly
fee per operator. Requires a minimum purchase of two operator seats.
URL: http://www.library.upenn.edu/lippincott/askoption.html |
University
of South Florida, Tampa Campus Library
Florida Distance Learning Reference & Referral Center |
Service: The Reference
& Referral Center serves students enrolled in distance learning courses
at 73 regionally accredited colleges and universities in Florida during
specified hours.
Software: ConferenceRoom by Webmaster
Cost: See Webmaster
for details
URL: http://www.rrc.usf.edu/chat/index.html |
| University
of South Florida Virtual Library |
|
Service:
Hours are Mon-Fri 9am-12noon EST.
Software: ConferenceRoom
by Webmaster
Cost: See Webmaster
for details
URL: http://www.lib.usf.edu/virtual/chat/index.html
Contact: Ilene Frank vlref@lib.usf.edu
|
| Virginia
Tech Library |
|
Service:
Due for launch middle October 2000.
Software: LivePerson
Cost: Basic chat package begins with a setup fee and a monthly
fee per operator. Requires a minimum purchase of two operator seats.
URL: http://www.lib.vt.edu/
(from middle October 2000)
Contact: Linda B. Richardson lindrich@vt.edu
|
| Projects |
| LSSI's
new Virtual Reference Desk |
Service: Test service.
URL: http://www.lssi.com/virtual
Contact: Steve Coffman coffmanfyi@earthlink.net
|
| 24/7
Reference Project |
|
Service: "Each
of the Demo Libraries will implement the Live Reference Service
in their own manner. Most will limit use of the service to their
own registered library users; some will use the system exclusively
between units of their own system; others will use Live Ref in both
ways. Each library will determine the type of access they wish to
explore, the hours at which the service is available, etc. The service
can be altered at an instant's notice depending on the individual
library's needs.
Note: Stage One includes inserting a "ask me" icon on a selected
page of their website--either a site available to the general public
or an in-house library page. Because the ASK ME icon is controlled
by the library--visible only when the service is "in action"--you
may or may not see it when you visit the library's website. "
Software: Based
on Cisco's Webline product, but they have added several features
of interest to libraries, such as e-mail transcripts of sessions.
URL: http://www.247ref.org/
Contact: Susan McGlamery susanmcls@yahoo.com
Current Live Demo
Libraries
 Santa
Monica Public Library
Los
Angeles Public Library
Alhambra
Public Library
UCLA
Library
UC
Irvine Library
Library
of Congress
|
| Public
Library |
| Santa
Monica Public Library |
|
Service: During normal library opening
hours.
Software: WebLine
Cost: ?
URL: http://www.smpl.org/library/forms/refques.htm
|
| Suffolk
Cooperative Library System |
|
Service: Suffolk's consortium of 54
public libraries. Their pilot project went live on September 10th,
with limited hours. There will be a librarian on from 5PM to Midnight
(Eastern Time) on Sunday Nights (hence our Sunday Night Live! designation).
Software:
HumanClick
Cost: Free
URL: http://www.suffolk.lib.ny.us/snl
|
| Library
Related |
| Alliance
Library System Information Services: Public Access Databases and Other
Resources |
Service: Mon to Thurs, 9am
to 12pm CST.
Software: LivePerson
Cost: Basic chat package begins with a setup fee and a monthly
fee per operator. Requires a minimum purchase of two operator seats.
URL: http://www.rsa.lib.il.us/public/public.htm
Contact: Felicia Sworksy fsworsky@darkstar.rsa.lib.il.us
or Lori Bell lbell@darkstar.rsa.lib.il.us |
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