Frequently Asked Questions
Q. Is it best for me to phone the Clearing Hotline, or to send an email?
A. If you are interested in securing a place at Leicester, we strongly encourage you to phone us. The availability of places will change rapidly, and we can deal with your enquiry most quickly over the phone.
If you have a general enquiry about processes or procedures, or your question is not urgent, please do send us an email at email@example.com and we will try to respond as quickly as possible.
Q. My status on UCAS Track has not changed.
A. Information on decisions is transmitted several times a day by the University to UCAS who automatically update UCAS Track. If UCAS Track has not updated it is almost certainly because the University has not yet been able to determine a final decision on your application. If UCAS Track is still showing your status with the University of Leicester as Conditional Firm and you would like to talk to someone about it, please contact the Confirmation line on 0116 252 2222.
Q. I wish to be released by the University of Leicester.
A. We encourage you to think very carefully before asking to be released by the University. Places across the sector on certain programmes will be very limited and you should only ask to be released if you have an assured place elsewhere. For applicants who have exceeded the grades required in their offer Adjustment is a better process.
If you are certain that being released is the right thing for you, please email us at firstname.lastname@example.org with your UCAS number and stating your reasons. Please put "Urgent: Release into Clearing" in the title of your message.
Q. Can I speak to someone at the University about my application?
A. You can contact the University's Admissions Team by calling 0116 252 5281 if you have queries about your application. Please be advised that on Thursday 17 August and Friday 18 August this number will be very busy. We very much encourage you to call on or after Saturday 19 August and in the meantime use UCAS Track to monitor your status.
Q. When is the University of Leicester’s Clearing line open?
A. The University of Leicester Clearing hotline is open Monday-Friday, 9.00am-5.00pm (UK time).